Terms and conditions


Klik her for at se den danske version: “Handels- og leveringsbetingelser


Orders

At vinhacker.dk you can order products via our webshop. All prices include VAT and other taxes. The prices are current prices. When you shop at vinhacker.dk agreements are done in English. You will receive an order confirmation via email once you have finished your order. Otherwise, you can always send us an email to ask for the confirmation.

At vinhacker.dk you are shopping in Danish kroner. You can also choose to view the (rounded) amounts in Euro. If you are accessing vinhacker.dk from a location outside of Denmark, you will probably see the prices in Euro, but the final price of the products are still traded in Danish kroner.

Payment

At vinhacker.dk you can use the following payment methods:

  • Dankort (no fees)
  • Visa (no fees)
  • Mastercard (no fees)
  • Maestro (no fees)
  • MobilePay (no fees)

If you wish to pay by bank transfer, please contact Vinhacker via email for special arrangements.

During normal sales – i.e. where the wines are already in stock when you order them and you pay by credit card – we will not withdraw money from your credit card before the wines are shipped or ready for pickup. We will never (and are not capable of) withdraw a larger amount than the amount approved by you when you autherize the payment.

Payment for pre-orders

When you buy wine as a pre-order Vinhacker reserves the right to withdraw the payment for your order before the wine is sent to you or can be picked up. A pre-order means that you order one or several wines before they have arrived from the producer. When a wine is sold as a pre-order, it will be clearly stated in both sales material (usually an e-mail) and on the product page in the webshop.

Delivery

Getting your wines delivered is usually associated with a cost. Here you can see the prices:

1-3 bottles: 150 DKK
4-23 bottles: 100 DKK
24 – ∞ bottles: FREE

Delivery can usually be ordered at checkout. If you do not see this option, you can instead fill out a form. You find this form under ‘Customer Stuff’ i the menu.

Pick-up in Copenhagen

You can pick up your wines at Vinhackers office in Christianshavn.

We keep your wines as long as you wish. Many people use Vinhackers warehouse and office as an alternative to having to store large quantities of wine in Copenhagen apartments, while others let the wines stay with Vinhacker while ‘saving up’ for the free delivery that is triggered by 24 bottles.

You can see Vinhackers address and opening hours at the bottom of the page.

Cancellation

If you regret your purchase before your wines has been sent or picked up, simply contact Vinhacker and we will cancel the order and refund you the money.

If you regret your purchase after receiving the wines, that is not a problem either. Naturally, it requires that the wines have been treated properly in the meantime.

Returns / satisfaction guarantee

Should you be dissatisfied with one or more wines you bought from Vinhacker, we will refund your expenses. If you have remaining wines to return we will make sure that it is not going to cost you any money or hassle. Just contact us and we will take care of everything.