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Orders

At vinhacker.dk you can order products via our webshop. All prices include VAT and other taxes. The prices are current prices. When you shop at vinhacker.dk agreements are done in English. You will receive an order confirmation with an invoice attached via email once you have finished your order. At subscription payments you will likewise receive an invoice everytime the subscription is renewed. You can always send us an email to ask for a copy of the invoice.

At vinhacker.dk you are shopping in Danish kroner. You can also choose to view the (rounded) amounts in Euro. If you are accessing vinhacker.dk from a location outside of Denmark, you will probably see the prices in Euro, but the final price of the products are still traded in Danish kroner.

Payment

At vinhacker.dk you can use the following payment methods:

  • Dankort (no fees)
  • Visa (no fees)
  • Mastercard (no fees)
  • Maestro (no fees)
  • MobilePay (no fees)

If you wish to pay by bank transfer, please contact Vinhacker via email for special arrangements.

During normal sales – i.e. where the wines are already in stock when you order them and you pay by credit card – we will not withdraw money from your credit card before the wines are shipped or ready for pickup. We will never (and are not capable of) withdraw a larger amount than the amount approved by you when you autherize the payment.

Payment for pre-orders

When you buy wine as a pre-order Vinhacker reserves the right to withdraw the payment for your order before the wine is sent to you or can be picked up. A pre-order means that you order one or several wines before they have arrived from the producer. When a wine is sold as a pre-order, it will be clearly stated in both sales material (usually an e-mail) and on the product page in the webshop.


Memberships

Vinhacker offers memberships to customers who want to gain additional benefits when shopping with us. Memberships are subject to a fixed monthly subscription payment. Once your payment has been received we will deposit a corresponding amount on your account within 24 hours. The amount may be used on wine and wine tasting in our webshop.

Subscription Payments

Memberships are subject to a fixed monthly subscription payment. When ordering a membership you simultaneously activate the monthly recurring payment and you entitle us to deduct a fixed amount on your debit/credit card on the 1st of each month.

Pausing or cancelling your subscription

You can pause or cancel your subscription at any time. Via the menu, select “Manage account” and then choose “Subscriptions” in the menu on the left. Next to the relevant subscription click on “View”. Under “Actions” select either “Suspend” (to pause your subscription and membership) or “Cancel” (to cancel your subscription and membership). If your subscription is paused, this is also where you reactivate it again. You are always welcome to contact us if you prefer us to manually pause or cancel your subscription.

Upgrade or downgrade your subscription

If you want to either upgrade or downgrade to a new membership (with a new monthly amount to be paid) simply purchase a new membership. The old membership and associated subscription will be replaced immediately.

Settlement dates for subscription payments

The fixed monthly settlement is always carried out on the 1st of each month.

If you purchase your membership in the middle of a month (which will usually be the case) your first payment is prorated by distributing the full monthly amount into 30 days and multiplying by the number of remaining days of the month. So if you buy a membership of DKK 1.500,- / month on the 15th of the month the first subscription payment will amount to only DKK 750,-.

If you upgrade your membership in the middle of a month you will be charged the proportional difference between the prices of the two memberships and this amount will be credited to your account and added to existing funds (if any).

If you downgrade your membership in the middle of a month you will not be charged at the time of the downgrade. You do not receive a refund for the proportional price difference between the two memberships but the funds already deposited (for the original membership) remain in your account. By the 1st of next month you will be charged the new amount via your subscription.

Payment by debit/credit card

Subscriptions can be paid for with the following payment cards: Dankort, Visa and Mastercard

Subscriptions can not be paid for using MobilePay or Maestro.

Once your payment has been completed you will receive an email with a receipt for your purchase and an attached invoice. You will also receive a receipt each time your subscription is renewed.

We do not see your card information when you pay with your debit/credit card and both the information you send through our website and the payment itself is sent via an encrypted connection.

If you wish to switch to a new debit/credit card for the monthly payment of your subscription (if your old card has expired, for example) simply cancel your existing subscription (see the guide above) and then purchase the membership again with your new debit/credit card. A new subscription will then be affiliated with your membership and the fixed monthly payment will be automatically deducted on your new card. Any prepaid funds will remain in your account even if you cancel your subscription membership for this period.

If you cancel your subscription we will delete all the information associated with the subscription.

Payments are ongoing until you cancel your subscription

The monthly subscription payment will automatically be carried out until you cancel your subscription. It is your own responsibility to stop payments if you no longer wish to be a member.


Delivery

Getting your wines delivered is usually associated with a cost. Here you can see the prices:

1-3 bottles: 150 DKK
4-23 bottles: 100 DKK
24 – ∞ bottles: FREE

Delivery can usually be ordered at checkout. If you do not see this option, you can instead fill out a form. You find this form under ‘Customer Stuff’ i the menu.

Pick-up in Copenhagen

You can pick up your wines at Vinhackers office in Christianshavn.

We keep your wines as long as you wish. Many people use Vinhackers warehouse and office as an alternative to having to store large quantities of wine in Copenhagen apartments, while others let the wines stay with Vinhacker while ‘saving up’ for the free delivery that is triggered by 24 bottles.

You can see Vinhackers address and opening hours at the bottom of the page.


Cancellation

If you regret your purchase before your wines has been sent or picked up, simply contact Vinhacker and we will cancel the order and refund you the money.

If you regret your purchase after receiving the wines, that is not a problem either. Naturally, it requires that the wines have been treated properly in the meantime.

Returns / satisfaction guarantee

Should you be dissatisfied with one or more wines you bought from Vinhacker, we will refund your expenses. If you have remaining wines to return we will make sure that it is not going to cost you any money or hassle. Just contact us and we will take care of everything.


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